Call Center Representative
Dallas, TX
Full-time
$41,600-$49,920About This Job
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inbound inquiries, assist with account management, and ensure that each customer interaction is positive and productive. The ideal candidate will possess strong communication skills and a passion for helping others.
Key Responsibilities:
•
Answer incoming calls or make outbound calls in a professional, courteous manner
•
Assist customers by providing accurate information, resolving issues, and processing requests
•
Maintain detailed and accurate records of customer interactions in the system
•
Follow call scripts and compliance guidelines as required
•
Meet or exceed performance goals for call handling, quality, and customer satisfaction
•
Collaborate with team members and other departments to ensure customer needs are met
•
Uphold company policies while delivering exceptional client services.
Qualifications
•
Previous experience in a call center or customer service role is preferred.
•
Strong client services background with a focus on customer support and satisfaction.
•
Proficiency in data entry and office software applications.
•
Excellent communication skills, both verbal and written, with the ability to effectively convey information.
•
Ability to analyze situations quickly and provide effective solutions.
•
Experience with cash handling is a plus.
•
A proactive attitude towards outbound calling initiatives.
Join our team as a Call Center Representative where you can make a difference by providing outstanding service to our valued customers!
Job Type: Full-time
Pay: $20.75 - $24.99 per hour
Shift:
•
8 hour shift
•
Day shift
Work Location: In person
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