COLLECTIONS ANALYST

Position Title

COLLECTIONS ANALYST

Position Number

047008

FLSA Status

Exempt

Full Time/Part Time

Full Time

Salary

$48,110 - $61,588 Depending on Qualifications

Job Summary

Under limited supervision, provides service to Brownsville Public Utilities Board (BPUB) internal and external customers by responding to inquiries involving revenue recovery, billing, and collections. Works in accordance with established policies and procedures and under the limited supervision of the designated individual or manager.

Responsibilities

Provides leadership, guidance, work assignments, training, and oversight to less-experienced staff. May assume the daily responsibilities in the absence of a supervisor. Serves as an expert in compiling, designing, and generating collections and revenue recovery reports for internal and external customers as required. Prepares case folders with accurate documentation and back billing information related to positive tampering investigations. Prepares and reviews case files BPUB staff, and attorneys, and may be required to testify in court on BPUB’s behalf. Prepares and delivers presentations to BPUB and the community, and provides training to other BPUB departments on how to identify potential tampering incidents. Supports AMI implementation and is responsible for training staff on related policies and procedures. Assists the supervisor and/or manager by planning, participating in, and conducting internal and external meetings, and provides support as directed. Required to carry out Lead Collections Customer Solutions Representative (CSR) duties. May be required to assist staff in the field as needed. Completes other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of City Ordinances as they relate to BPUB policies and rates. Knowledge of all duties of a Customer Solutions Representative for the Collections Department. Knowledge of and adherence to the BPUB Records Retention Policy. In-depth knowledge of customer relations business areas including customer service, billing, collections, meter reading, and/or meter services. Advanced knowledge of Microsoft Office programs. Professional oral and written communication skills in English; bilingual in English and Spanish preferred. Skill in conducting research, gathering facts and statistics, and making thorough analyses to arrive at a sound conclusion. Strong analytical skills to analyze complex problems and make appropriate decisions in accordance with rules and regulations. Skill in handling multiple tasks, prioritizing and flexibility. Interpersonal skills to establish and maintain effective working relationships with internal and external customers. Skills in developing and conducting presentations. Ability to interpret laws, rules, ordinances, and BPUB policies and procedures, analyze problems and make decisions based on independent judgement and initiatives, in accordance with rules and regulations. Ability to problem-solve across many projects. Ability to report research findings and recommendations in a clear, complete, and logical form. Ability to lead teams and work as part of a team to implement new systems. Ability to relate to all staffing levels of the organization. Ability to establish and maintain effective working relationships with peers, management, agencies, and the generic public. Ability to produce and deliver reports and presentations with clearly organized thoughts.

Education & Experience Requirements

Bachelor’s Degree with major course work in business administration, or a related field and three (3) years of relevant work experience. An appropriate combination of education and experience may substitute for the minimum requirements.

Certificates, Licenses, Registrations

Requires a valid Texas Driver License or receipt of a valid Texas Driver’s License within 90 days of relocation to Texas and a safe driving record, as measured by company policy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some physical effort may require lifting, carrying, pushing, and/or pulling objects, sometimes weighing up to 35 lbs. maximum. Ability to sit for long periods of time without any discomfort with some standing or walking required. Must be able to work under adverse weather conditions including, but not limited to sunshine, rain, and 20-to-110-degree Fahrenheit temperature extremes.

Eligibility for Employment

In addition to any and all other qualifications required for employment stated under the Brownsville P.U.B Personnel Policies and Procedures Policy No. 39:

Posting Detail Information

Posting Number

S591P

Open Until Filled

No

Special Instructions Summary