Customer Care Coordinator

Customer Care Coordinator

Atlas Home Improvement is a specialty contractor that has served more than 19,000 satisfied customers since 1989. We offer exclusive products to homeowners in the state of Michigan. We are experts in tub-to-shower conversions, walk-in tubs, and specialty gutter products. At Atlas, we strive to offer solutions to seniors who have limited mobility.

We are seeking an individual with excellent phone communication skills, as the majority of the work will involve interacting with customers over the phone. The ideal candidate should be comfortable multitasking across multiple computer screens. The ideal candidate usually lives within 30 minutes of Whitmore Lake.

Atlas Home Improvement is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary

The Customer Service Representative will serve as a key liaison between customers and Atlas Home Improvement, ensuring effective communication and customer satisfaction. This role primarily involves addressing customer inquiries, resolving complaints, handling account-related questions, processing cancellations, and providing support for various other inquiries. Additionally, the representative will be responsible for preparing and maintaining reports and spreadsheets to track customer interactions and service performance.

Key Responsibilities:

Production Coordination & Scheduling:

Customer Service & Communication:

Administrative Support:

Benefits

Job Type: Full-time

Salary: $18.00 /hour

Shift:

Must be willing to undergo a background check, in accordance with local laws/regulations.

Experience:

License/Certification:

•

Driver's License? (Required)

Ability to Commute:

Work Location: In person

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