Superior Fence and Rail

Customer Service & Scheduling Coordinator

Waukegan, IL

Full-time

$37,440-$45,760

About This Job

Title: Customer Service & Scheduling Coordinator

Reports To: Office Manager

Status: Part Time

Be the Friendly Voice That Builds Trust

At Superior Fence & Rail, we’re not just installing fences: we’re helping homeowners protect what matters most and feel proud of their property.

Our core focus is simple but powerful:

Creating peace of mind and a sense of pride by installing exceptional fences that provide privacy, security, and lasting curb appeal.

From the first phone call to the final walkthrough, everything we do is built around this promise. As our Customer Service & Scheduling Coordinator, you’ll be the first point of contact for our customers — the voice that sets the tone for their entire experience. By answering questions with warmth, coordinating schedules with care, and supporting the behind-the-scenes processes that make installations run smoothly, you’ll play a key role in delivering the peace of mind we promise.

What You’ll Do

•

Answer Inbound Customer Calls: Greet every caller with warmth and professionalism. Listen actively, answer common questions, and build rapport with homeowners interested in a new fence.

•

Coordinate Sales Appointments: Align customer availability with our sales team’s calendars across multiple service territories. Use sound judgment to ensure efficient routing and clear communication.

•

Support Administrative Tasks: When not on the phones, assist with operational support such as submitting permit applications and utility locates — ensuring jobs move forward smoothly and on time.

•

Adapt and Problem Solve: Follow general guidelines while tailoring your conversations to each customer. Use your natural people skills and emotional intelligence to navigate varied situations with ease.

What Makes You a Great Fit

•

Customer Service Background: You’ve worked in fast-paced, people-facing roles and know how to handle calls with grace, even when things get busy.

•

Naturally Friendly and Empathetic: You’re warm, conversational, and easy to talk to. You bring a calming presence that makes customers feel taken care of and confident in our team.

•

Organized and Detail-Oriented: You can juggle schedules, manage multiple reps across territories, and make sure no details fall through the cracks.

•

Quick to Learn Technology: You’re comfortable using digital tools and can quickly pick up our internal systems for scheduling and tracking.

•

Strong Communicator: Whether it’s a customer, a sales rep, or a permit office, you communicate clearly and respectfully every time.

We Live and Lead by Our Core Values

At Superior Fence & Rail, our Core Values aren’t just posters on a wall — they’re part of our daily language, decision-making, and performance reviews. We use them to recognize great work, solve problems, and guide how we show up for each other and our customers.

If these resonate with you, you’ll feel right at home. If not, we may not be the right fit — and that’s okay. Here’s what we stand for:

•

Makes It Happen

•

We take action, follow through, and get results, especially when things get messy. We solve problems instead of waiting for someone else to fix them.

•

Radical Honesty and Transparency

•

We speak the truth, even when it’s uncomfortable. We own our mistakes early, communicate clearly, and lead with integrity at every level.

•

Accountable and Humble

•

We take full ownership of our work, and we don’t point fingers. We give credit where it’s due, admit when we’re wrong, and stay open to coaching and growth.

•

Empathetic Listener

•

We genuinely seek to understand others. Whether it’s a crew member, a customer, or a vendor, we listen with care and respond thoughtfully.

•

Curious and Adaptive

•

We ask why, explore new ideas, and adapt quickly. We don’t get stuck in old ways; we evolve and bring others along with us.

•

Resilient Optimism

•

We show up with energy and a positive mindset. Even when things go sideways, we stay grounded, keep moving, and lift the team with us.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

•
Paid time off

Shift:

•
Day shift

Ability to Commute:

•

Waukegan, IL 60085 (Required)

Ability to Relocate:

•

Waukegan, IL 60085: Relocate before starting work (Required)

Work Location: In person