Hitachi Energy

Customer Success Rep

Bland, VA

full_time

About This Job

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Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Rep in Bland, VA where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.

How You'll Make An Impact

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Process new orders and drive the "clean order" initiative.

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Collaborate with engineering to meet customer expectations with quality and timely drawing packages.

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Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.

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Support revenue maximization by reducing units on shipping hold and managing customer orders.

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Handle return authorizations, customer concessions, milestone billing, and overdue invoices.

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Implement lean manufacturing methodologies for continuous improvement.

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Communicate shipping schedules and resolve potential delays.

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Participate in daily meetings and escalate issues for resolution.

Your Background

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Bachelor's degree in Engineering or Business, or equivalent work experience.

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Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.

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Onsite presence required in Bland, VA.

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Experience with Microsoft Office and SAP is beneficial.

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Knowledge of general accounting principles.

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Strong organizational skills and basic understanding of project management.

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Aptitude for technical specifications and problem-solving skills.

More About Us

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At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.

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Join a team that values innovation, collaboration, and excellence in customer service.

Ready to make a difference? Apply now and become a key player in our Customer Success team!

Apply now

Location Bland, Virginia, United States of America Job type Full time Experience Entry Level Job function Customer Service & Contact Center Operations Contract Regular Publication date 2025-05-09 Reference number R0070271

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