Dispatcher/CSR

Overview:

AVS Hvac Company is looking to hire Full Time and Part time Employees. Looking for an enthusiastic customer service representative and administrative assistant. The ideal candidate MUST have positive attitude, a team player, and conscientious and dependable Dispatcher Customer Service Rep. Only QUALIFY CONDIDATE need to apply.

Duties:

- Assist customers with inquiries, concerns, and requests via phone, email, or chat

- Provide accurate and timely information regarding products, services, and policies

- Process orders, returns, and exchanges in an efficient and professional manner

- Collaborate with internal teams to resolve customer issues and escalations

- Maintain customer records and update information as needed

- Utilize GIS software to assist with transportation planning and logistics

- Coordinate with dispatching team to ensure timely delivery of freight

- Monitor fleet management systems and communicate updates to customers

- Use GPS technology to track shipments and provide real-time updates to customers

Requirements:

We offer competitive pay and comprehensive benefits package including medical/dental/vision insurance, retirement plans, paid time off, and opportunities for career development. If you are passionate about providing exceptional customer service and have the required skills and qualifications, we would love to hear from you.

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

•

Paid time off

Schedule:

Ability to Relocate:

Work Location: In person