Dispatcher/CSR
Longwood, FL
Full-timeAbout This Job
Location: Seminole County, Longwood, FL
We are currently seeking an experienced Dispatcher to join our dynamic team at a leading Heating, Air Conditioning, and Plumbing company. The ideal candidate should be approachable, motivated, and have outstanding customer service skills to effectively communicate with customers and co-workers.
Salary: Competitive, based on experience.
Benefits: 401K, Insurance. Training: Provided.
Role Overview:
•
Evaluate customer calls to assign the right technician to each job.
Responsibilities:
•
Dispatch technicians according to schedule.
•
Schedule and monitor service calls and technician assignments.
•
Handle incoming service calls and adjust schedules as necessary.
•
Resolve customer issues promptly and courteously.
•
Ensure customer satisfaction by managing concerns and special requirements.
•
Coordinate and verify weekend and on-call duties for co-workers.
•
Support and collaborate with team members.
Skills Required:
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Experience in customer support or as a client service representative.
•
Proven ability to meet and exceed performance targets.
•
Strong skills in phone handling and active listening.
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Experience with CRM systems.
•
Strong adaptability to various customer interactions.
•
Excellent communication and presentation skills.
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Effective multitasking, prioritizing, and time management abilities.
Join our team and contribute to our reputation for exceptional service and customer satisfaction. Apply today!
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