Field Service Coordinator

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Position Summary

This position is responsible for oversite, recruitment, development, training and management of assigned EnergyWise Home® program trade ally & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain FPSC compliance for licenses / insured trade allies and technicians. Responsibilities include but are not limited to inventory control, contractual compliance, on-site inspections to ensure trade allies / vendors QC, FPSC compliance and code specifications are met, escalation management, field evaluation of technical tasks, and resolution of customer claims / service calls regarding residential EnergyWise Home® offerings.

Supply Chain Management* Responsible for vendor inventory levels to meet installation KPIs and service levels.

Operations* Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met.

Contracts & Vendor Agreements* Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance.

Required/Basic Qualifications* Bachelors degree in Engineering or

Additional Preferred Qualifications* Residential electrical, mechanical or construction work experience under a State Licensed/Registered Contractor or Energy Company

Working Conditions* Office

Specific Requirements* Must be able to obtain state Electrical Inspector certification within six months of hire.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Monday, March 17, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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