Jetson

Field Service Manager - HVAC

Marlborough, MA

full_time

$115,000-$135,000

About This Job

About Jetson:

Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use. Here at Jetson, we believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, which can be dramatically reduced by converting to heat pumps, however, adoption lags due to high cost and friction in the retrofit process today. Solving one layer of the value chain won't move the needle on adoption. Mass adoption will come when it becomes a no-brainer for homeowners to transition. That is why Jetson is building the first fully vertically integrated home electrification company. Jetson will make it simple, transparent and affordable for everyone to get a heat pump.

The Opportunity:

We are looking for an extremely motivated and passionate HVAC professional who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. This marks our expansion in the Massachusetts market with our first branch in Marlborough. The Field Service Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

What You Will Do:

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Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.

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Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.

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Conduct site visits to provide support, coaching, and quality assurance for active installation projects.

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Monitor and enforce company safety standards and ensure compliance with local codes and regulations.

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Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.

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Conduct pre-installation walkthroughs to ensure all project parameters

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Maintain an up-to-date understanding of the staffing needs based relevant business inputs.

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Train and mentor field technicians to improve workmanship, efficiency, and customer service.

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Review completed installations to ensure quality standards and customer expectations are met or exceeded.

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Support warranty and rework investigations and help implement corrective action plans.

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Provide performance feedback and assist with evaluations of field team members.

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Collaborate with senior leadership to develop and refine operational procedures and best practices.

What You Bring:

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Proven experience as an HVAC install team member and team lead.

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HVAC NATE and Section 608 certification preferred.

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5+ years in a management role, overseeing field teams.

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Strong knowledge of HVAC systems including heat pumps.

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Ability to lead, coach, and motivate field personnel.

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Ability to read blueprints and schematics.

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Familiarity with building codes and regulations.

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Excellent English communications and customer service skills.

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Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.

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Valid driver's license and clean driving record.

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Excellent problem-solving and organizational skills.

Job Type:

Full-time

Pay:
$115,000 - $135,000 per annum

Benefits:

Dental care

Extended health care

Vision care

Life Insurance

Disability Insurance

Education Support

Work Location:

In person

Do you feel like you don"t have everything that"s listed above but can still do the job? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

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