Burlington Hydro

IT Summer Student

LocationBurlington, ON
Job TypePart-time

About This Job

ABOUT THIS ROLE

We have a unique opportunity to gain valuable work experience in our Information Technology department as an IT Summer Student. If you are currently enrolled in a relevant program, this opportunity will help prepare you for a future career in the utility sector. At Burlington Hydro Inc. (BHI), we believe in diverse talent and that students add value and help contribute innovative ideas to support our success.

As a summer student, you will have the opportunity to contribute as part of our team, work alongside and learn from experienced and talented professionals. Reporting to the Director, IT, Cyber Security & Business Transformation, you will be assigned to various IT operations-related tasks through the Technical Support Ticketing system, among other relevant responsibilities. This is an on-site position.

CORE RESPONSIBILITIES

Assist the IT team in expediting Technical Support Tickets and assignments
Support business and enterprise applications
Assist in creating and generating data-related reports from applications
Provide written documentation in accordance with BHI standards as necessary
Assist with desktop support and deployment of new PCs/laptops
Support network administration tasks
Monitor and record resource utilization (CPU, disk, memory)
Monitor backups to ensure data integrity
Provide support for VoIP telephone systems
Assist with telecommunications support
Prepare IT operations-related documentation
All other duties as assigned

WHAT WE ARE LOOKING FOR

Currently pursuing a degree in Computer Science, Engineering, or a related field with strong academic standing
Knowledge of operating systems, virtual machines, mail filters, network administration, vulnerability and patch management, release upgrade management, VPN communications, telecommunications, cloud and hosting-related technology solutions, and desktop technical support would be an asset

WHAT YOU WILL NEED TO BE SUCCESSFUL

Strong troubleshooting, problem-solving, and analytical skills for resolution of Technical Support Tickets and assignments efficiently
Advanced organizational and technical skills to independently manage work assignments and priorities
Results-oriented mindset with a strong sense of accountability and ownership to ensure timely task completion
Excellent verbal and written communication skills, including reading comprehension, to communicate effectively
Strong interpersonal and customer relations skills to support collaboration and user interactions
Positive work ethic with a motivated and energetic approach, along with a strong attendance record


WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington. With a total licensed service area of 188 square kilometres and a customer base of 69,500, we are committed to delivering value at every level of the organization. Our core values include caring for people, community, stewardship, and sustainability, all with a commitment to continuous improvement.


WHY JOIN US


At Burlington Hydro, we value:

Safety first – we prioritize a safe working environment for all
Competitive compensation – we offer a fair and competitive salary
Hands-on learning – gain practical experience with one of Ontario’s leading Local Distribution Companies (LDC)
Inclusive culture – we promote diversity and inclusion in the workplace


DIVERSITY & INCLUSIVITY

Burlington Hydro Inc. is committed to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences to apply. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. If you require accommodation, please email our Human Resources team at BHI_Human_Resources@burlingtonhydro.com. Please note that this email is for accommodation requests only; resumes sent to this email address will not be considered.


APPLICATION PROCESS

All applicants must be legally entitled to work in Canada. Burlington Hydro will use email to communicate with you for all job opportunities. Please ensure you provide an updated email address that is checked daily and accepts emails from unknown users. A complete background check, including a criminal record check, will be conducted for the successful candidate. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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