Plumber / Appliance Installation Technician

Classification: Service Technician

Work Hours: 40+ hours / week: M - F; Various shifts including standby

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Provides installation, estimation and repair services for residential appliances (primarily natural gas) such as water heaters within KUB's service area. Responsible for evaluating appliance installation requests, calculating loads, designing jobs and estimating installation costs including equipment, parts and labor. Ensures all installations are completed professionally and meet all applicable codes as well as the manufacturers recommendations. Make electrical connections as required by NEC. Will require moving through crawlspaces and other tight places. Consistently provides excellent customer service on behalf of KUB, including instructing customers on how to operate the appliances properly. Effectively communicates with KUB co-workers and customers. Responsible for working in a safe manner to ensure personal safety and safety of employees, and the general public. Will be responsible for the safe operation and inspection of assigned vehicles and equipment. Potentially subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. After hours service work may be required. Some after-hours emergency storm response and restoration work may be required.

Qualifications

Physical Requirements:

Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped and head space is often limited. Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders. May be required to lift, push, or pull up to 80 lbs and work extended hours during emergency situations.

Minimum Requirements

Preferred Requirements

Selection Process

About The Selection Process

Phase 1 – Apply online

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 - Physical assessment and/or drug screen*

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer