Duke Energy

Products and Service Specialist - Inside Sales Support

LocationLake Mary, FL
Job TypeFull-time

About This Job

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The position is virtual; however, incumbent must live within 45 minutes of Lake Mary (Northpoint) Operation Center


Position Summary:

This position will facilitate the sale of value-added outdoor lighting products and services to Residential, Industrial, Commercial, and Institutional customers. They are responsible for supporting Program & Service Managers engaging in project's that involve outdoor lighting products in an effort to provide top of class customer service and increase net-profit goals for the company. They are responsible for supporting product line questions, billing and rate issues, and making recommendations for application of products for designs. They will provide expertise to solve medium complexity problems with a medium level of supervision. They are expected to develop solid skills and the ability to work with a high degree of independence.

This position requires a customer sensitive, team orientated person with a medium level of proven technical and business expertise in inside sales, providing training, and solving technical and billing issues.


Major Accountabilities/Essential Duties:

Support customer facing employees on technology, processes, techniques and approaches to engaging with customers to sell or upgrade outdoor lighting systems
Prepares thorough and accurate proposal/contract documentation related to any lighting sales initiative.
Ensures business goals and objectives are accomplished through effective negotiations, communication, and work monitoring.
Be educated in solving customer issues and in the various product groups related to outdoor lighting.
Provide technical advice, information and assistance to internal and external customers
Work closely with our PGO Lighting Team and other customer facing employees to make sure the solution is provided correctly to the customer and a high customer satisfaction rating is achieved.


Basic Required Qualifications:

Bachelors Degree in Business Administration, Engineering, Finance, Marketing or related degree with 1 year of related work experience.
OR High School/GED Degree and five (5) years related work experience.


Desired Qualifications:

Either 4+ years relevant work experience with a Bachelor’s degree in Engineering or Business or 6+ years relevant work experience with an Associate’s degree or 10+ plus years relevant work experience without a degree. Entry before described years of work experience would include additional education/military leadership and/or high performance at managements discretion.
Self-motivated with intensity and urgency.
Personal organization to manage a wide variety of customer opportunities.
Experience working with a wide range of customers, governmental officials to residential customers.
A demonstrated competency in all types of clear communications: written, verbal and presentations.
Working knowledge of computerized reporting systems and work management systems.
Basic understanding of rates and tariffs.
Experience in outdoor lighting designs and products.
A working knowledge of energy and distribution services.


Additional Preferred Qualifications

Business operation experience including communications skills, presentation skills, conflict resolution and management skills
Excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy
Experience working in utility regulatory environment
Comprehensive financial and business acumen
Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development.
Proficient in Microsoft Office software tools.
Proven project management skills.
Demonstrated ability to learn new systems.
Experience successfully working in a team environment to achieve shared goals.


Working Conditions

Normal office environment with some travel, including overnight travel and site visits.
Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.
Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm
Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.


Travel Requirements


5-15%


Relocation Assistance Provided (as applicable)


No


Represented/Union Position


No


Visa Sponsored Position


No


Posting Expiration Date


Wednesday, June 4, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.


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