Senior Help Desk Analyst

Job Summary:

Under general supervision, the Analyst II, Technical Support will configure and install moderately complex software for IT users on desktops and mobile devices. The role involves providing intermediate technical support (Tier 2) for software and hardware, troubleshooting issues, and escalating them as necessary for resolution.

Duties and Responsibilities:

Qualifications:

Education and Experience:

Required:

Preferred:

Certifications (Preferred):

Required Knowledge, Skills, and Abilities:

Preferred Knowledge, Skills, and Abilities:

Work Environment and Essential Functions:

Job Types: Full-time, Contract

Pay: $30.36 - $40.00 per hour

Expected hours: 40 per week

Schedule:

Experience:

License/Certification:

Ability to Relocate:

Work Location: In person