Duke Energy

Senior Stakeholder Engagement Manager

LocationWinter Garden, FL
Job TypeFull-time

About This Job

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Please note: this position may be located at any of the operations centers listed on the posting. The exact location will be determined at the time of offer based on business needs.A Duke Energy commuter vehicle will be provided for this position.

Job Summary

The Senior Public Engagement Manager leads the company’s strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities* Creating and managing a strategic engagement plan
Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information
Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects
Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field
Working with local Government & Community Relations Managers to determine appropriate public engagement strategy
Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.
Coordinating the printing and mailing of external communications
Monitoring property owner inquiries on assigned projects and manage response and documentation
Leading in the preparation and implementation of public information meetings

Basic Qualifications:* Bachelor's degree

In addition to bachelor's degree, five (5) years minimum of related work experience
In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience


Specific Requirements:* Valid driver's license

Desired Qualifications:* Prior experience in customer delivery/distribution

Experience presenting and communicating with external audiences
Adept at dealing with a variety of individuals and escalated situations
Excellent written and oral communication skills
Proficient in principles of project management
Experience in the utility industry
Customer-specific experience
Demonstrated organizational and planning skills
Demonstrated negotiation experience
Proficient in Microsoft Office applications
Community involvement experience in a personal or professional capacity
Ability to lead cross functional teams
Demonstrated problem solving and conflict management skills
Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings
Experience in working with community organizations in a professional capacity
Experience in working with mid-level, senior level management and their support staffs
Experience with project and event planning
Previous budget management experience

Working Conditions* Available for travel and to support after hours events

Frequent travel to construction sites to meet with crews and customers
Available to serve in an “on-call” basis
Field mobility classification – work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

#LI-AB1

#LI-Field

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Monday, March 17, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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