Con Edison

Specialist - Customer Engagement

Bronx, NY

Full-time

$80,000-$105,000

About This Job

Overview

The Specialist will support the reporting and analytics for service line inspection (SLI) and natural gas detector installation (NGD) programs.

Responsibilities

Core Responsibilities

•

Gather, review, analyze and report data on all aspects of the SLI and NGD program. Ensure compliance with company specifications.

•

Connect numerous databases and internal systems to one another to develop and extract reports. Create dashboards using the data and report results to various internal stakeholders.

•

Compare customer data to installation and inspection work orders to develop customer lists for customer communications.

•

Create Tableau and/or Power BI dashboards.

•

Ability to connect databases through sql, python or other applicable.

•

Develop all productivity and work plan reports by connecting various databases to one another.

•

Monitor exception reports for any installations that are not synced on all applicable IT systems.

•

Review and rectify discrepancies in SLI data.

•

Track customer refusal data and ensure rejection is reflected correctly in the applicable system of record using advanced excel skills.

•

Create SharePoint to track installations and inspections.

•

Develop dashboards to highlight project/program efficiency/productivity reports.

•

Participate in special projects as assigned.

•

Perform other related tasks and assignments as required.

Qualifications

Required Education/Experience

•

Bachelor's Degree and 2 years full time related work experience or

•

Associate's Degree and 4 years full time related work experience.

Preferred Education/Experience

•

Bachelor's Degree in Computer Science or Data Analytics.

Relevant Work Experience

•

Demonstrated quantitative experience and critical thinking capabilities. Required

•

Previous experience of querying data for multiple internal systems, performing variance analysis and communicating the results. Required

•

Proficient in MS Word, Power Point and have advanced Excel skills. Required

•

Prior experience developing and analyzing reports using tableau and/or power BI. Required

Skills and Abilities

•

Demonstrated analytical skills

•

Assumes personal responsibility for actions

•

Strong written and verbal communication skills

•

Well organized, detail oriented and flexible to handle multiple assignments

•

Proactively approaches responsibilities

•

Possesses a high degree of initiative

Licenses and Certifications

•
Driver's License Required

Physical Demands

•

Sit or stand to answer a phone for the duration of the workday

•

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

•

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

•

+ Must be willing and able to travel within Company service territory, as needed.

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Specialist - Customer Engagement

About This Job

Overview

Responsibilities

Core Responsibilities

Qualifications

Required Education/Experience

Preferred Education/Experience

Relevant Work Experience

Skills and Abilities

Licenses and Certifications

•Driver's License Required

Physical Demands

Additional Physical Demands

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