Flint Hills Resources

Technical Support Analyst

LocationRosemount, MN

About This Job


Your Job

Flint Hills Resources (FHR) is looking for a Technical Support Analyst to join our IT/OT Endpoint Services Team based in Pine Bend, MN. In this position, you will provide IT support to our Pine Bend and Corpus Christi Refineries and collaborate with business stakeholders and IT teams across FHR and Koch Industries to deliver IT programs and services. The ideal candidate will build and maintain strong relationships with customers, colleagues, and suppliers. The role requires meeting physical and safety standards and adhering to a 9/80 work schedule starting at 7:00 a.m. Additionally, the candidate must be willing and able to travel between Pine Bend and Corpus Christi up to 50% of the time.


What You Will Do

Provide local, hands-on technical support and training for plant employees
Troubleshoot and resolve IT hardware and software issues
Work with technologies across the general IT stack including PCs, mobile devices, servers, networking (LAN and wireless), and applications
Set up and support workstations and peripheral devices (e.g., monitors, docking stations, etc.) as well as support conference room technologies
Provide hands-on assistance with data center, systems, and network infrastructure tasks (e.g., server builds and installs, racking, cabling, troubleshooting connectivity issues in the field, etc.)
Manage e-waste processes, and maintain loaner and stock of commonly used IT hardware
Lead and participate in projects involving multiple capabilities, customers, and technology partners
Own and be accountable for a subset of programs, services, and technology roadmaps including plant TurnArounds
Create and maintain processes, standards, KPIs, configurations, and documentation


Who You Are (Basic Qualifications)

Experience supporting Windows OS environments
Experience troubleshooting hardware and software related issues
Experience providing direct (remote or in-person) technical support to customers
Experience with using and supporting Microsoft 365 products and services, including Teams and SharePoint


What Will Put You Ahead

Experience installing and/or troubleshooting servers and network infrastructure (e.g., switches, wireless access points, firewalls, etc.)
Experience using ServiceNow for tracking incidents and requests
Experience using Microsoft SCCM and/or Microsoft Intune
Experience with PowerShell scripting
Experience managing accounts in Active Directory and/or Azure AD
Experience in process control and/or industrial environments

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.


Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .


Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline -delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.


Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.


Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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