ylorenzo@miamipayrollcenter.com

Technician - Level 2

Miami, FL

Full-time

About This Job

Are you passionate about technology? Do you have a knack for customer service? Are looking for an opportunity to get your foot in the door with a great company where you can grow your career?

subIT is a fast-growing Information Technology Service Provider that serves as the outsourced IT Department for businesses of various sizes. In addition to tech support, we manage every aspect of technology used by our diverse range of clients and are responsible for their computing environment 24x7/365. We are looking for a hardworking, flexible, and talented individual to provide end user support to our clients.

This position requires availability for a flexible 8-hour workday, between 9:00 AM to 5:00 PM Eastern Time, Monday through Friday with the understanding that certain things in the IT world need to be done after hours to not disturb client operations during business hours.

Additionally, this position does require the tech to be “on call” for one week at a time, every eight weeks or so depending on the size of the technician team. This means the tech must handle any emergencies reported by a client during after hours including weekends and holidays.

The good news is that after hours emergencies rarely happen. This position offers the potential for substantial professional growth in terms of skills and technical knowledge as well as position, and compensation.

Responsibilities:

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Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision

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Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from Lv1 Techs

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Provides advanced level installation, support, and maintenance of servers, core infrastructure (switching, routing, firewall) and other computer systems

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Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.)

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Must be a team player and collaborate with other coworkers

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Assists with planning for and responding to client project needs when applicable

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Must be able to quickly and correctly diagnose problems with computer systems and introduce the best solution

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Ability to learn new technology quickly

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Will be responsible for taking calls on an On-Call rotation

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Travel to customers’ offices when needed (reliable transportation is required)

Required experiences and capabilities:

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Minimum 3 years of experience in an IT Support Role

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Some college and/or equivalent technical school and/or real-world experience

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Advanced performance analysis and troubleshooting skills and strong documentation skills

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Knowledge of, and experience supporting fundamental computer hardware, including desktop PCs, laptops, tablets, mobile phones, modems, routers, firewalls, network switches, wireless access points, uninterruptible power supplies, servers, and printers

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Enterprise level networking (switching & routing) troubleshooting experience

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Firewall installation & configuration (WatchGuard is a huge plus)

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Experience with or comfort learning multiple operating systems such as Windows 10/11, macOS, iPadOS, iOS, tvOS, Android, Windows Server

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Fundamental understanding of Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO, RDS (preferred but not required)

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ActiveDirectory management experience

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Office 365 administration experience including hybrid environments (On-prem AD w/ Azure AD)

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Proven ability to multi-task, effectively determine priorities and meet SLA’s

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Excellent communication relationship-building and internal customer service skills

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Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues

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Willing and able to learn ‘X’ software (multiple versions) quickly and troubleshoot a wide variety of problems to grow within the company

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Willing and able to learn constantly and obtain training and certifications to develop your skillset to grow within the company

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Have access to a private, quiet, and professional working location with strong internet connectivity for work-from-home scenarios

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Must speak English, bilingual (Spanish) is a plus

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Must have a trusted personal vehicle to travel to and from clients’ offices, when necessary

Work Location:

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Flexible, must travel locally to client offices and/or our office, as necessary. Working from home is available on certain days, but not for the initial 90 days of employment

Compensation:

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Salary w/ opportunities for bonuses and raises

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17 days (about 2 and a half weeks) annual Paid Time Off w/ cash out option for unused PTO at the end of the year

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Paid holidays

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Health, Disability, and Life insurance

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401K plan

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401K matching

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Monthly gas allowance

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Other benefits – company-paid training for continuing professional development, flexible schedules available to accommodate school or familial obligations, fun company outings, year-end bonus, paid parental leave, and a great overall company culture.

Job Type: Full-time

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Employee assistance program

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Health insurance

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Life insurance

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Paid time off

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Vision insurance

Schedule:

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8 hour shift

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Monday to Friday

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Weekends as needed

Experience:

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IT support: 2 years (Required)

Language:

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Spanish (Preferred)

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English (Required)

License/Certification:

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Driver's License (Required)

Willingness to travel:

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50% (Preferred)

Work Location: In person