Call Center Agent

Customer Service Representative

Company Summary:

Apex Plumbing, Electric, Heating, and Air is a fast-growing residential plumbing company in Columbus, Ohio. We believe in providing outstanding customer service and endless opportunity for our team members.

We are looking for a Customer Service Representative to join our Dublin Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

Position Description:

Our Customer Service Representative position will focus on creating a 5 Star Experience for our customers. The Customer Service Representative will manage inbound customer calls, understand our customer needs, build the order in our operating system, and then follow with customers after the service to ensure we delivered on our 5 Star Promise. Additional possible duties, include, but are not limited to; dispatching plumbers, appointment rescheduling, communicating with Payroll and following up on unsold estimates

Critical Success Factors:

- Motivation, tenacity and attention to detail

- Abide by the system we provide and focus on customer service

- Meet and exceed individual performance metrics

- Always maintain and clean and organized workspace.

- Build trust and confidence with clients and our team

- Maintain a professional appearance

- Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.

- Patriciate in all required company activities, such as; training, meetings and other events as scheduled.

Qualifications:

- High school diploma, or equivalent required.

- MUST HAVE 4yrs of customer service

- Must be able to pass drug testing and background checks.

- At least 4 years’ experience in a high-volume Customer Service role

- Outstanding phone-based customer service skills

- Knowledge Service Titan is preferred but not required.

- Knowledge of Microsoft Office Package Highly Preferred

- Knowledge to Gmail Suite Highly Preferred

- Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list

- Ability to easily connect with people in person as well as over the phone, email and social media.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Shift:

Ability to Commute:

Ability to Relocate:

Work Location: In person