Don McGill Auto Group

Call Center Agent - Service Department

LocationHouston, TX
Job TypeFull-time

About This Job

Call Center Agent – Service Department - Don McGill Toyota Houston

Don McGill Toyota Houston is seeking a full time Call Center Agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker.

Service call center experience a plus! but not required.

Our call center agents help manage communications for the needs of our growing service department.

Skill set and tasks required in the following areas:

Answering incoming calls

Logging customer information into our software
Schedule service department appointments
Respond to customer web based requests
Follow up communication via phone and/or email
Computer proficiency using MS Office, email, and general internet
The ability to learn and utilize multiple computer programs
Previous call center experience preferred but not required
The ability to meet deadlines
Strong interpersonal, communication and team work skills
Making outbound calls for scheduling Service reservations


Experience

High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of Microsoft Office. Candidates with an equivalent combination of education and experience will also be considered.


Benefits

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.


About Our Dealership

Don McGill has been a premier Toyota dealer in Houston for over 40 years. We owe this long tenure to having a hardworking, dedicated staff of professional team members who strive to be #1 in all they do. We offer career paths if your interest is in Sales, Service, Parts, Finance, Administration, Collision Center, or Management. If you are interested in one of the most financially rewarding careers out there, we’d love to hear from you!

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