Duke Energy

Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)

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Charlotte, NC

Part-time

$35,360-$35,360

About This Job

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.

A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

WE OFFER* Participation in a 401k plan

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Accrued sick and family care leave per pay period

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Flexible work schedule

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All necessary equipment provided

PAY AND WORK SCHEDULE:* The pay rate is $17 per hour (non-negotiable)

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This role is virtual, ability to work remotely

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Flexible Work Schedule

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Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM

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Work a minimum of 12 hours per week, up to a maximum of 26 hours per week

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Required 30-day break within 12 months

TARGET START DATE:* The target start date for this posting is Monday, 4/7/25. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.

TRAINING DETAILS:* First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM

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Required first day onsite attendance at a Duke Energy Call Center location

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During the 5-week training period, there is no allowance for vacation time or absences.

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Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING* Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

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Building genuine connections with customers and being a great ambassador for the Duke Energy brand.

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Use professional judgement and escalate customer issues/concerns to management when appropriate.

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Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS* High school diploma or GED completed at time of application submission

DESIRED QUALIFICATIONS* Ability to work a flexible schedule.

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Some college or college degree.

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One year call center or customer service experience preferred.

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Willingness to work in an environment that requires 100% phone-based customer interaction.

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Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.

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Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

WORKING CONDITIONS* Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.

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All new hires are required to have access to reliable high-speed internet and a quiet work environment.

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Required 30-day break within 12 months.

WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS* Duke Energy Hiring Process Duke Energy Customer Care Assessment – required time sensitive/completion of online test* Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.*

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If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

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Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.

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It is the policy of Duke Energy to maintain a drug-free workplace.

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

Tuesday, February 25, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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