Enercare

District Administration Clerk

LocationToronto, ON
Job TypeFull-time, Fixed term contract

About This Job

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

Job Title: District Administration Clerk (14-months contract)

Reporting To: Manager, Administration

Department: Commercial Services

Location: High Meadow, ON

File Number: 2943

Rate of Pay: Range 2 as per Collective Agreement

Closing Date: June 4, 2025

Hours: Monday - Friday 7:30 a.m. to 3:30 p.m.

Job Summary:

The primary focus of this role is to process all paper work while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.

Key Responsibilities:

Processing of sales and rental contracts
Reconciliation of sales, rentals and field invoices
Processing field service work
Correction of field errors
Processing of Commercial Protection Plan contracts
Processing of Commercial Preventative Maintenance contracts
Issue, update and create field work in Click Software
Assist field staff on-call listings as required
Coordination of back ordered product with customer appointments
Create and schedule calls with customers for maintenance services
Create customer accounts in SFDC
Create/Booking opportunities in SFDC
Central communication point for field staff/sales staff
Queue management
Handle escalations as necessary
Work with Billing Dept to address/correct customer billing issues
Answer customers inbound calls
Follow up with customers on incomplete field work
All other duties as assigned


Qualifications:

Customer focused with excellent interpersonal skills
Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office
Ability to concurrently use various computer information packages in conjunction with telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Capable of working well under pressure and understanding business processes
Proven decision-making skills
Ability to work in a fast-paced, pressure filled, team environment
Strong organizational skills
Capable of doing financial analysis to rectify variances
Grade 12 education

This position applies to Unifor Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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