Enhanced Service Coordinator
Layton, UT
Full-time
$31,200-$37,440About This Job
Enhanced Service Coordinator
Wage: $15-$18
Responsibilities:
•
Calling customers for scheduling technicians, discussing program benefits, enrolling/re-enrolling, signing contracts, etc.
•
Coordinating Service Technician schedules to ensure optimal routes are planned
•
Accessing monitoring for customer solar & battery systems remotely and addressing any system issues
•
Communicating with solar manufacturer’s customer service
•
Using critical thinking to problem solve
•
Troubleshooting over the phone with the customer
•
Taking customer inbound calls
•
Supporting Sales Team by ensuring quick and timely responses
•
Learn and develop knowledge base of monitoring systems used to assist customers
•
Ensure clear and extensive notes are recorded in the correct databases
•
Submit and track equipment replacements and reimbursements
•
Ensuring proactive communication with team and management and maintaining self motivation to stay on top of tasks and responsibilities.
Qualifications:
•
Customer Service Experience
•
Solar Experience (preferred)
•
Critical Thinking
•
Detail Oriented
•
Ability to work independently with minimal supervision
•
Excellent written and verbal communication skills
•
Analyzing information
Work Hours:
Full time position - 40 hours per week
Monday - Friday (8AM - 4PM)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
•
Dental insurance
•
Health insurance
•
Paid time off
•
Vision insurance
Schedule:
•Monday to Friday
Monday to Friday
Experience:
•
Customer service: 1 year (Preferred)
Ability to Commute:
•
Layton, UT 84041 (Required)
Ability to Relocate:
•
Layton, UT 84041: Relocate before starting work (Required)
Work Location: In person
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