IT Asset & Vendor Management Analyst, Service Now & VMO Focus, Progression

POWER UP A CAREER WITH US

Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Power up a career with us. Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

TITLE: IT Asset & Vendor Management Analyst, Service Now and VMO Focus, Progression

REPORTS TO: Manager, IT Asset & Vendor Relationship Management

COMPANY: Tampa Electric DEPARTMENT: Information Technology

ROLE FOCUS: Service Now, VMO (Vendor Management Office), Metrics & KPI’s, Contracts and SOW’s

POSITION CONCEPT

Maintains and enforces the overall IT and Telecom Asset, Configuration and Vendor management strategy and portfolio in a multi-sourced environment that is consistent with corporate policy. Manages and assists in the selection, acquisition, monitoring, and contractual agreements of IT and telecom hardware, software, and maintenance services. Responsible for maintaining and supporting the configuration management function of IT & Telecom’s corporate-wide Configuration Management Database (CMDB) and asset portfolio. Maintains and manages software licenses information and updates to ensure compliancy. Ensures NERC cyber assets along with corporate and legal guidelines are followed for managing IT hardware and software assets. Works closely with the business units, IT and Telecom to understand their needs and serves as the point of contact for all IT & telecom purchases, SAP invoice processing and deliveries. Develops and assists in the creation of Request for Information (RFIs), Request for Proposal (RFPs), and Statement of Work (SOWs) under the guidelines and guidance of Corporate Purchasing and Contracts. Maintains contact with vendors to manage the status and quality of orders and the progress towards contractual commitments. Pursues new vendor relationships as needed.

Please note that this role can be hired at any level within the Analyst job family based on Education and years of Experience.

LEVEL 1: Associate IT Asset Management Analyst

PRIMARY DUTIES AND RESPONSIBILITIES

Works under general Supervision;

1. Assists the Analyst and/or Sr. IT Asset Management Analyst with the management of workload: Configuration Management requests, IT and Telecom hardware and software orders, vendor quotes, vendor management issues, IT inquiries and workload filtering utilizing our support tools (CA Service Center, CMDB, Express Metrix, IT Asset Management Tools, Service Desk.) (30%)

2. Validates, prepares and submits for payment all telecom invoices for the entire company which includes local, long-distance, and wireless services. (20%)

3. Maintains both a physical and virtual software licensing library by filing software, making sure software is recorded properly in the CMDB and/or IT asset management database. Correlates purchase order information against the licensing record with in the IT asset auto discovery tool to maintain compliance. Review contract and license utilization to ensure compliance is maintained for software installation. (20%)

4. Assist the Analyst and/or Sr. IT Asset Management Analyst in researching, analyzing and creating reports on newer computer technologies and industry standards by regularly reviewing strategic vendor product mix (10 %)

5. Perform daily tasks of making sure ordered equipment has been added to the purchasing database, equipment being disposed of is deleted out of asset repository and all Service Desk request in the IT Asset Management queue is updated appropriately with action items for successful completion of those requests. (10%)

6. Assists Analyst with maintenance administration, which includes; updating, reviewing, modifying and tracking various maintenance renewals that are related to hardware, software, services of IT equipment standards. (10%).

SUPERVISION

No direct supervision

QUALIFICATIONS

Education

Required: Bachelor’s Degree in Computer Science, Business Administration, Information Systems or other related field. 4 years of business analyst experience or experience in IT Sourcing, IT Asset Management, IT Vendor Relationship Management or Software Licensing Certified will be considered in lieu of education.

Licenses/Certifications Required: ITIL Foundation Certification required within 6 months of hire.

Related Experience

Preferred: Minimum of 2 years of related work experience in IT Asset Management, IT technical support role, purchasing, contracts or Business analyst preferred.

Knowledge/Skill/Abilities

LEVEL 2: IT Asset Management Analyst

PRIMARY DUTIES AND RESPONSIBILITIES

Works under general Supervision;

1. Assist Sr. IT Asset Management Analyst with the management of workload: CMDB, Configuration Management, IT and telecom hardware and software orders, IT Vendor Management, Maintenance renewals, SAP purchase requisition creation and invoice processing, IT inquiries and workload filter utilizing our support tools (CA Service Center, CMDB, Express Metrix, IT Asset Management Tools and Service Desk.) (30%)

2. Manage and maintain Hardware standards reporting and software licensing compliance reporting. Review contract and license utilization to ensure compliance is maintained for software installation. Lead in the response to Software Audits as it relates to software assets managed by the group. (20%)

3. Manage the entire IT maintenance budget, forecast of the maintenance budget and processing of the renewals and payments on a timely basis. Process and Manage the CMDB for configuration management and NERC requirements. (20%)

4. Perform data analysis and reporting of CMDB, IT Asset Management database, NERC Cyber Assets, UNITE data, and Service Center responses to requests and incidents. (20%)

5. Analyze and report on newer computer technologies and industry standards by regularly reviewing strategic vendor product mix. Prepare findings and make recommendations for replacing existing computer related assets (hardware and software) with newer technologies to Sr. Management through written and verbal reports. (10 %)

SUPERVISION

No direct supervision

QUALIFICATIONS

Education

Required: Bachelor’s Degree in Computer Science, Business Administration, Information Systems or other related field. 8 years of business analyst experience or experience in Configuration Management, IT Sourcing, IT Asset Management, IT Vendor Relationship Management or Software Licensing Certified will be considered in lieu of education.

Licenses/Certifications Required: ITIL Foundation Certification required within 6 months of hire.

Related Experience Required: Minimum of 5 years of related work experience in IT Asset Management, IT technical support role or Business analyst required.

Knowledge/Skill/Abilities

LEVEL 3: Sr IT Asset Management Analyst

ADDITIONAL PRIMARY DUTIES AND RESPONSIBILITIES

1. Assists the Manager of IT Asset & Configuration Management to develop business strategy plans and implementation of CMDB, IT sourcing, IT asset management and IT vendor relationship management best practices. (20%)

2. Manages the full lifecycle of all IT and telecom purchases, agreements and maintenance contracts from initiation to completion from an IT & telecom sourcing standpoint. Analyze this information to create long term asset utilization plans and to maintain software licensing compliance. (20%)

3. Manages vendor and supplier relationships and maintenance administration with IT & telecom vendors. (20%)

4. Lead in the planning and management of the CMDB through the asset lifecycle replacement. In addition, lead the evaluation, recommendation and implementation of changes to IT & telecom hardware and software standards. (10%)

5. Responsible for leading and working with Corporate Purchasing for contract administration and activities needed for contract renewals. Prepares IT Request for Proposals (RFPs), IT Request for Information (RFIs), and IT Request for Quotes (RFQs), including IT Statement of Works (SOWs), in order to capture specifications and obligations related to IT assets and services being acquired. (10%)

6. Develop, implement and monitor supplier guidelines, obligations and service level agreements for the purchase of IT & telecom hardware & software. (10%)

7. Review, analyze and recommend software licensing options for compliance and maximum cost/benefits to the company. (10%)

SUPERVISION

No direct supervision

QUALIFICATIONS

Education

Required: Bachelor’s Degree in Computer Science, Business Management, MIS, Information Technology or a computer technology related field. 10 years of experience in the field of Configuration Management, IT sourcing, IT asset management, IT relationship management or software licensing administration will be considered in lieu of education.

Licenses/Certifications Required: ITIL Foundation Certification required within 6 months of hire.

Related Experience Required: Minimum of 8 years of related work experience in Configuration Management, Vendor Management, IT Sourcing, IT Asset Management or an IT technical support role required.

Knowledge/Skill/Abilities

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!