Service Coordinator / Service writer
Palatine, IL
Full-time
$37,440-$49,920About This Job
Service underwriter needed for a large lawn and landscape supply service center.
Ideal candidate should have customer service background, with a mechanical aptitude. Bilingual (English/Spanish) is a plus.
Candidate will be responsible for
•
Answer phones
•
Taking in service orders
•
Asking the right questions of customers and entering information into tickets to ensure proper explanation of repairs needed are captured
•
Look up any needed parts using company software, or by use of the internet when needed
•
Assemble estimates based on technicians recommendations
•
Present estimates to customers in a professional manner, and sell any needed work
•
Distribute parts to technicians
•
Finalize completed tickets
•
Contact manufacturers when technical advise is required
•
Check out customer at end of billing
•
Filing of necessary paperwork
Requirements:
•
Strong customer service skills
•
Self confidence
•
Working knowledge of MS Outlook, Office, and Excel
•
Ability to learn company point of sale software
•
Ability to utilize internet to locate user and parts manuals
•
Prior mechanical knowledge
•
Prior customer service or sales is a plus
•
Bilingual (English/Spanish) preferred but not required
•
Ability to stand for long periods of time
•
Ability to lift up to 50 Lbs frequently
•
Ability to multitask in a busy environment
•
This position is in a workshop environment. There can be exposure to extreme hot and cold temperatures, as well as chemical and exhaust fumes.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
•
Dental insurance
•
Employee discount
•
Health insurance
•
Paid time off
•
Retirement plan
•
Vision insurance
Shift:
•8 hour shift
8 hour shift
Work Days:
•
Monday to Friday
•
Weekends as needed
Ability to Commute:
•
Palatine, IL 60074 (Required)
Ability to Relocate:
•
Palatine, IL 60074: Relocate before starting work (Required)
Work Location: In person
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