Bourne's Energy

Service Dispatcher

Morrisville, VT

Full-time

About This Job

Bourne's Energy has been providing fuel delivery and HVAC services in Vermont since 1947. Joining this team is like gaining a family. We care about our customers, our communities, and each other. You have many choices of where you work, so choose the place where you matter and will be appreciated.

Position Summary:

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Ideal Candidate will have:

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A focus on Safety!

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Have strong communication and interpersonal skills

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Planning and scheduling skills

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The ability to work in a team environment within and between departments

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Analytical skills

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Technology/computer skills

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The ability to hold others accountable

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A commitment to exceptional customer relations

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Dependability

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Accuracy, organization, and attention to detail

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The ability to work in a dynamic environment without distraction

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Flexibility to work seasonal overtime

Essential Functions:

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Courteously receives incoming service related calls from customers. Information is received, input into the computer system, and service scheduled.

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Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.

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Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.

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Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.

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Reconciles billable and non-billable time for service technicians.

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Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.

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Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.

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Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

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Health Insurance – Premiums as low as $5 for full time employees!

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Dental insurance and Vision Insurance

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Company Provided Life insurance, Short-term and Long-Term Disability

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401(k) plan with company match

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Paid time off and 10 paid holidays

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Tuition assistance for employees and scholarships available for employees’ children

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Discounts on our products and services

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Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Service Dispatcher

About This Job

Position Summary:

Ideal Candidate will have:

Essential Functions:

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