Specialist Professional - Technical Customer Support

LocationRosemont, IL
Salary$155,861-$174,663

About This Job

Hydro Aluminium Metal a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods and high-purity aluminum with a global production network of around 5,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil and Qatar, and recycling facilities throughout Europe and in the U.S., two-thirds of our primary aluminum production is based on renewable energy.

Job Location: Rosemont, IL or Cassopolis, MI

Hydro employees can enjoy several benefits including:

Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts

Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave
Salary Range: $155,861 to $174,663


Job Summary:

Promote technical sales and marketing of value-added Hydro metals/billets in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.


Required Education/Experience:

Master’s degree or doctorate from an accredited University is required.

Material Science/Metallurgy background is required.
Preferred Skills/Qualifications:

Minimum of 10 years’ experience in the casting industry is desirable.

Willingness to travel as required to support customers (minimum of 30-50% travel).
Strong background in aluminum extrusion and forming processes and operations
Strong understanding of the application of extrusion and forging alloys in various applications, automotive, transportation, general and consumer durable application.
Strong technical and scientific skills relating to the science and technology behind aluminum extrusion and forming processes.
Close adherence to best practices and strong attention to detail
Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
Job Responsibilities:

Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:

+ New and optimized alloy needs for the customer + New opportunities and new products + Plan and execute CTS program with head of CTS and sales managers + Assist the sales team with technical expertise
Support customers on technical issues:
+ Offering extensive support on metallurgical matters. + Tailor-make services to general extrusion customers + Be the communication link between customer needs and requirements towards the production units – casthouses.
Support casthouses on technical issues:
+ Customer requirements of the product + Continuous improvements and new product offering + Maintenance of product quality and market quality demands
Manage and resolve customer claims and complaints
Use AMBS processes and procedure in executing all activities.
Ensure monitoring of strategic areas, technology watch, competitors, market trends and development.
Define and follow-up R&D projects and ensure customer and market driven programs are executed.
Participate and take active role in Industry and Technical forums to influence the agenda.
.


Care, Courage, & Collaboration


At Hydro We care about our People!


We care about Safety!

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.or click


Application Support link


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