Analyst IT Process 2

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

13*

Deadline to Apply: February 27, 2025

Position Summary

Responsible for managing one or more Information Technology Service Management processes. Identify and manage processes for tracking, updating, quality assurance, and reporting on IT records and/or performance against process metrics. Responsibilities include analysis, design, planning, testing, documentation, error and exception handling, process and performance improvements, and business process implementation, including full lifecycle management of identified processes. Demonstrate expertise through maintaining primary skills for assigned jobs), developing new skills as required, developing and documenting guidelines and standards, and demonstrating best practices and leadership. Manage and maintain area data and knowledge artifacts relevant to the process area(s) supported. Provide analysis, report on, and make recommendations related to supported process domain(s). Develop, perform analysis, and reports on analysis against goals, metrics, key performance indicators (KPI’s), and critical success factors (CSF’s). Responsible for preparing and responding to audit requests to ensure CPS Energy meets compliance requirements.

Tasks And Responsibilities

Minimum Skills

Minimum Knowledge and Abilities

Familiarity with Microsoft 365 Suite of tools.

Familiarity with IT service management tools.

Well-developed written and verbal communication skills for interaction with all levels of personnel.

Ability to meet goals and objectives with minimal direct supervision.

Effective interpersonal and customer service skills.

Excellent organizational and time management skills

Active learning the fundamental concepts, practices, and procedures of a field of specialization.

Ability to make recommendations and independent decisions.

Ability to work in a team environment, coordinating with other areas to achieve goals and objectives.

Using established procedures and working under immediate supervision, performs assigned tasks.

Preferred Qualifications

Competencies

Demonstrating Initiative

Acting as a Champion for Change

Delivering High Quality Work

Working with Ambiguity

Communicates Effectively

Interacting with People at Different Levels

Minimum Education

Associates degree in Computer Science, Information Technology, Management Information Systems, Information Security or related field from an accredited university OR Applicable work experience.

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

Ability to travel to and from meetings, training sessions or other business related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.