Nexus Water Group

Customer Service Representative I

Sugar Land, TX

About This Job

AdCode: 1484

Date: May 19, 2025

State: TX

City: Sugar Land

Business Unit: South Utilities

Category: Service Operations

Job Type:

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Overview

This position is intended to perform Customer Service Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.

What We Offer

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401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan

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Vacation Accrual: Starting at 3 weeks per year

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Holidays: 10 company-paid holidays per year

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Floating Time: 16 hours of paid floating time per year

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Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more

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Training, Professional Certifications, and Education Allowance

What You'll Do

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be willing and able to perform the following duties and others as assigned:

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Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.

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Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.

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Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.

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Make outbound calls to customers as necessary.

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Works within established guidelines and policies.

What You'll Bring

Education

High School Diploma or GED

Work Experience

1 year of directly related experience in customer service.

Work Environment

Office Based Role

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.

Nearest Major Market: Houston