Customer Service Representative I

APPLICATION MATERIALS

Applicants are required to submit a combined cover letter and resume in one document. Your cover letter must summarize the following:

For any areas in which you do not have experience, note that area as "None". (Example: If you have no experience with customer billing, include "B. None", in your cover letter).

Cover letters that do not address all three of the above topics will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. Applications will be reviewed starting June 2, 2025.

Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position.

CONTRACT RATE

$31.81 per hour increasing to $34.52 after six months.

BENEFITS EPOA

In addition to any State mandated benefits, employees also enjoy the following benefits,

For more explanation of the district benefits please visit our benefits website www.mychelanpudbenefits.org.

JOB POSTING

Customer Service Representative I

Overview

Under general supervision, this position provides customer service to both internal and external customers regarding electric, water, and wastewater services. Works closely with and provides support to the service department, customer service engineering, meter shop, conservation, accounts payable, treasury, water department and fiber. Responds to customers general inquiries, billing questions, including high bill concerns, updating various customer records, accepting payments, handling credit and collections, explaining rate schedules, conservation measures and service regulations. Incumbents in this position will gain the knowledge to work in all areas of the Customer Relations Department.

Responsibilities

Reports To

Supervisor - Customer Relations

Overtime exemption

Non-Exempt

Qualifications

Education

Experience

Skills and Abilities

A fully skilled incumbent will have the following knowledge skills & abilities:

Background Screening

Physical Demands

Working Conditions

District Values

Equal Opportunity/ADA

Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (chelanpud.org) page in English and Spanish.

The job functions and physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BACKGROUND SCREENING

Pursuant to the Cardholder Information Security Program (CISP) of 2001, Chelan County Public Utility District #1 is mandated to conduct background screening of personnel granted rights to access credit card holder information.

DISCLAIMER

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

EEO

Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers page in English and Spanish.

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Job Type: Full-time

Pay: $31.81 per hour

Benefits:

Shift:

•

Day shift

Work Location: In person