Flex Energy Solutions

Director of Service Operations

Midland, TX

$120,000-$140,000

About This Job

Description: Summary of Position:

The Director of Service & Operations is responsible for overseeing all day-to-day activities within the region, ensuring smooth operations, top-tier customer service, and strict adherence to company policies and procedures. This position plays a key role in safety leadership, staff management, training, budget management, and inventory control. Additionally, the role works cross-functionally with Sales, Engineering, and HSE teams to drive operational excellence, improve efficiency, and support company profitability.

Requirements: Key Responsibilities:

Operational Management

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Gain a comprehensive understanding of the gas turbine products offered by Flex Energy Solutions including the MT250, GT333, and GT2000.

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Oversee daily operations, including customer service, staff management, and compliance with company procedures.

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Collaborate with senior leadership, including the Director of Field Operations, to align strategic and operational initiatives.

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Manage the coordination and scheduling of customer service activities to ensure timely and cost-effective delivery.

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Ensure ERP service tickets are accurately completed and reflect the full scope of service activities.

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Ensure ERP service tickets are evaluated, closed, and billed in a timely manner.

Staff Supervision & Development

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Directly supervise branch staff, offering guidance, training, and support to enhance team performance.

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Ensure all team members are well-versed in safety protocols and ensure safety training is conducted at regular intervals.

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Partner with HSE to cultivate a safety-first culture throughout the region.

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Manage technician daily and on-call schedules to ensure 24/7 field support

Financial Management

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Oversee the region’s profit and loss, ensuring efficient control over operating expenses, labor, overtime, freight, field unit repair, and inventory costs.

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Track employee utilization, staffing levels, and customer needs to optimize resource allocation.

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Recommend and review service pricing strategies in collaboration with the sales team and upper management.

Process Improvement

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Identify and implement process improvements to enhance operational efficiency and reduce costs.

Customer Service

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Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly.

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Maintain strong and close client communication and ensure awareness of client proposed activities and needs.

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Maintain strong client relationships and collaborate with Sales and upper management to retain and develop both new and existing customer accounts.

Compliance

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Ensure all operations are in compliance with company policies, industry standards, safety standards, and legal requirements.

Inventory Management

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Manage regional inventory levels, material ordering, storage, and handling to ensure efficient operations.

Performance Reporting

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Track and analyze key performance indicators (KPIs) to assess branch performance.

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Set quarterly goals with measurable success criteria and ensure goal achievement.

Other Duties

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Perform any additional tasks assigned by senior leadership.

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Skills and Qualifications:

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+ Strong Leadership: Proven ability to lead, motivate, and develop staff in a fast-paced environment.

+ Organizational Skills: Expertise in managing multiple priorities and ensuring efficient workflows. + Customer Service: Strong ability to build and maintain relationships with clients, resolving issues effectively. + Communication: Excellent verbal and written communication skills for interacting with staff, customers, and stakeholders. + Problem-Solving: Strong analytical skills to address operational challenges quickly and effectively. + Financial Acumen: Solid understanding of budgeting, financial tracking, and P&L management. + Computer Skills: Proficiency in relevant software, including service order reporting, financial reporting, and inventory management systems. + Education/Experience: Bachelor’s degree (or equivalent education/experience) and a minimum of 5 years of experience in an Operations/Service Manager role. + Licenses/Certifications: Valid Driver’s License. + Local Experience: Experience working in the region is preferred. + Talent Development: Proven track record of attracting, developing, and retaining top talent.

Working Conditions:

This position involves working in a variety of environments, including mechanical equipment rooms, noisy areas, and outdoor settings with exposure to extreme weather and terrain. Occasional exposure to hazardous chemicals and confined spaces may also be required.

Physical Requirements:

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Ability to communicate clearly with staff and customers over the phone and in-person.

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Ability to walk long distances across uneven or rough terrain.

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Occasional lifting of up to 50 pounds and carrying items weighing 10 pounds or less routinely.

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Frequent sitting, standing, and walking are required.

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Ability to kneel, crouch, or climb stairs to access equipment.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Flex Energy Solutions is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

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