Field Technician
Midland-Odessa Area, Midland-Odessa Area
Full-timeAbout This Job
At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
JOB RESPONSIBILITIES:
•
Provide service and customer support during field visits or dispatches
•
Tie workflow to schedule
•
Manage all on site installation, repair, maintenance, and test tasks
•
Diagnose errors or technical problems and determine proper solutions on equipment.
•
Produce timely and detailed service reports
•
Document processes
•
Operate vehicle in a safe manner and use field automation systems
•
Follow all company’s filed procedures and protocols
•
Cooperate with technical team and share information across the organization
•
Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
•
Build positive relationship with customers
JOB REQUIREMENTS:
•
High School diploma and/or equivalent in work experience
•
Excellent interpersonal skills, proficient in oral and written communications
•
Assembly experience preferred
•
Basic reading skills. Must be able to follow directions
•
Ability to troubleshoot, test, repair, and service technical equipment
•
Ability to perform work accurately and thoroughly
•
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
•
Ability to work flexible shifts and to adapt to changing work schedules
•
Familiarity with mobile tools and applications.
BENEFITS:
•
Competitive Salary + bonus
•
401(k)/ Retirement savings
•
Comprehensive Benefits (medical, dental, vision, life and disability coverage)
•
Career growth opportunities
•
Friendly work environment
•
Paid vacation/holidays
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