IT Client Services Support Specialist I, II, or Senior

Job Description:

Responsible for providing second level support for endpoint computing hardware and software employing a high degree of customer service, technical expertise, and timeliness to Tri-State end-users and other clients onsite, at their specified working locations or in the field. Endpoint computing includes physical desktops and laptops, mobile devices, and virtual desktops along with associated peripherals and printers. Responsible for investigating and resolving client endpoint computing hardware and software incidents and requests as assigned.

Note:

There is one position available and the position will be filled at one of three job grade levels: IT Client Support Specialist I, job grade 6, IT Client Support Specialist II, job grade 7; or IT Senior Client Support Specialist, job grade 8. This decision will be based on the qualifications and experience of the candidate selected, and Tri-State business needs at the time of hire.

Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:

Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 50%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

IT Senior Client Support Specialist

Hiring Salary Range: $86,000-108,000

IT Client Support Specialist II

Hiring Salary Range: $77,000-$96,000

IT Client Support Specialist I

Hiring Salary Range: $70,000-$86,000

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.

Responsibilities:

Qualifications:

Education and Training

Knowledge, Skills, and Ability:

Experience:

Other:

About Us:

Tri-State is a wholesale power supply cooperative, operating on a not-for-profit basis, with 43 members, including 40 utility electric distribution cooperative and public power district members in four states: Colorado, Nebraska, New Mexico and Wyoming. Together with its members, Tri-State delivers reliable, affordable and responsible power and energy services to more than a million electricity consumers across nearly 200,000 square miles of the West.

Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., approximately 1,200 people are employed by Tri-State across five states.

Tri-State's electricity is generated from coal, natural gas and hydropower, with a rapidly increasing supply generated from wind and solar. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5,700 miles of high voltage transmission lines. Tri-State's transformative Responsible Energy Plan is reducing emissions, increasing renewable resources, developing new energy services and delivering more flexibility for its members.

Job Identification: 400

Job Category: Information Technology

Posting Date: 2025-05-29T17:39:52+00:00

Job Schedule: Full time

Hiring Salary Range: $70,000-$108,000

Locations: 3761 Eureka Way, Frederick, CO, 80516, US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.