Senior IT Support Specialist

The Senior IT Support Specialist provides high-level technical support and infrastructure management across the organization. This role is responsible for maintaining critical systems, supporting end-users, and assisting the IT Director with strategic technology initiatives. The ideal candidate combines hands-on IT experience with strong troubleshooting, project coordination, and systems administration skills.

Key Functions and Responsibilities:

End-User & Technical Support

· Provide advanced and basic support for escalated help desk tickets involving hardware, software, network, and application issues.

· Support troubleshooting efforts across operating systems, cloud platforms, and on-premises systems.

· Serve as a subject matter expert for desktop environments, mobile device management, and core applications (e.g., Office 365, VPN, cloud-based platforms).

Systems Administration Assistance

· Assist with administration of servers, firewalls, switches, and network devices in coordination with IT Director.

· Manage user accounts, group policies, permissions, and system access.

· Support system backups, patching schedules, and system monitoring tools.

· Participate in cybersecurity protocols, software updates, vulnerability scans, and incident response efforts.

Project Coordination

· Assist with IT-related projects including system upgrades, deployments, and integrations.

· Collaborate with cross-functional departments to identify and support implementation of technology solutions.

· Document IT policies, procedures, knowledge base articles, and system configurations.

IT Asset Management

· Maintain inventory of IT hardware, software licenses, and support contracts.

· Support vendor relationships, warranty claims, and procurement of IT equipment and services.

Strategic Support

· Support the IT Director in planning and implementing technology strategies aligned with business goals.

· Continue to develop and monitor industry trends to improve performance, security, and scalability.

Education & Experience:

· Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent years of work experience required

· 3+ years of IT management experience

· Proven track record of success

· Strong Software and Database Knowledge

· Experience with Viewpoint/Vista, SQL server and Database Administration a plus

· Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems

· Strong interpersonal skills and ability to effectively communicate with teams across the entire organization

· Excellent verbal communication skills

· Excellent leadership and decision-making skills

· Strong knowledge of project management principles

· Experience with Microsoft Servers and Active Directory

· Experience with Microsoft Entra and Office 365

· Experience with Veeam Backup and Recovery Software

· Familiarity with IP Phone based systems

· Excellent understanding of recommended best practices for Cyber Security

Physical Requirements:

· Prolonged periods of sitting at a desk.

· Must be able to lift up to 15 pounds at times.

This job description is intended to describe the general nature of the work being performed by the employee in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification.

Job Type: Full-time

Benefits:

Schedule:

Work Location: In person