IT Support Specialist
Triadelphia, WV
Full-timeAbout This Job
Privacy Policy – Core Natural Resources, Inc.
About the Role:
We’re looking for a dependable and service-oriented IT Support Specialist to provide day-to-day support to our internal users. This role is the front line of our IT operations — helping resolve hardware, software, and access issues and ensuring users can stay productive in their roles.
Responsibilities:
•
Accept, embrace, and promote the following Core Values of Core Natural Resources: Safety, Sustainability, and Continuous Improvement
•
Respond to helpdesk tickets, emails, and walk-ups to troubleshoot hardware, software, and connectivity issues
•
Perform user onboarding/offboarding including account setup, hardware prep, and access provisioning
•
Support Windows workstations, Microsoft Office, mobile devices, and basic networking connectivity
•
Manage workstation imaging, software installs, and updates
•
Maintain asset inventory and contribute to documentation of processes
•
Escalate complex issues to Systems or Network Engineers as needed
Qualifications:
•
1+ years of experience in IT support or helpdesk role
•
Strong customer service and communication skills
•
Working knowledge of Windows OS, basic networking, and Microsoft 365
•
Familiarity with endpoint devices, printers, and remote troubleshooting tools
Preferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator (MD-100/MD-101)
We look forward to seeing you
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