REMOTE Client Service Associate

Duties:

- Provide exceptional customer service to clients via phone, email, and chat

- Assist customers with inquiries, concerns, and requests in a timely and professional manner

- Conduct outbound calls to follow up on customer issues or provide updates

- Analyze customer needs and provide appropriate solutions or recommendations

- Maintain accurate and detailed records of customer interactions and transactions

- Perform data entry tasks to update customer information in the system

- Manage and order inventory and equipment as needed

Requirements:

- Excellent communication skills, both verbal and written

- Strong phone etiquette and active listening skills

- Ability to multitask and prioritize tasks effectively

- Proficient in using computer systems and software for data entry and customer support

- Previous experience in a customer service role is preferred

- Ability to work in a fast-paced environment with minimal supervision

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

Schedule:

Work Location: In person