Senior Network Systems Administrator

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior Network Systems Administrator

Job Function:

Network Systems Administration Performs network enhancements and hands-on network operations technical activities required for the ongoing implementation, support and troubleshooting of the PGE enterprise network. Technologies supported include, but are not limited to, data, voice, video, collaborative services, contact center and security technologies.

Key Job Information: Senior Network Systems Administrator 6052

Grade 8

Career Level: P4

Specialist Professional Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices Solves complex problems; takes a broad perspective to identify innovative solutions Works independently, with guidance in only the most complex situations May lead functional teams or projects

Key Responsibilities:

Category and Description Network Support (NTAS) Drafts and maintains procedures and documentation for network support. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.

Network Planning (NTPL) Creates and maintains network plans for own area of responsibility, contributes to setting service level agreements and plans the infrastructure necessary to provide the network services to meet such agreements.

Network Design (NTDS) Produces outline system designs and specifications and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organization. Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.

System Software (SYSP) Evaluates new system software, reviews system software updates and identifies those that merit action. Ensures that system software is tailored to facilitate the achievement of service objectives. Plans the installation and testing of new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Ensures that operational documentation for system software is fit for purpose and current. Advises on the correct and effective use of system software.

Applications Support (ASUP) Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures.

Systems Installation/Decommissioning (HSIN) Takes responsibility for installation projects, providing effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made. Technical Specialism (TECH) Maintains knowledge of specific specialisms, provides detailed advice regarding their application and executes specialized tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.

Incident Management (USUP) Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident management process.

Qualifications:

Education

Requires a bachelor’s degree in a related field or equivalent experience.

Experience : Typically eight or more years of relevant voice, video, data, security or collaborative services experience.

Certifications, Licenses and Training: Documented training or professional certifications preferred. Advanced knowledge and expertise of tools and technologies used in infrastructure to include, but is not limited to data switching and routing, voice, video, collaborative services, contact center and security technologies;

Advanced knowledge of scripting and other automation tools.

Advanced knowledge to propose and manage small to medium-sized operations projects involving multiple IT disciplines.

General Competencies:

Advanced customer focus skills

Advanced accuracy skills

Advanced risk management skills

Advanced written and oral communication skills

Advanced decision-making skills

Advanced team-building skills

Physical and Cognitive Demands:

Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule Ability to work long hours Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to adjust schedule and work occasional extended hours or evenings/weekends when necessary to support operational needs

Ability to limit working remotely to one day per week or less

Ability to support after-hour on-call with the parameters of 15-minute phone response times and ability to be on-site within two hours if needed

Ability to work shift schedule Ability to work on-call schedule

Physical Capabilities

Environment - Indoor/Outdoor (check all that apply):

Compensation Range:

$87,225.00 - $173,875.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.