Complex Billing Specialist Supervisor

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

Responsible for providing expertise, analysis and solutions to complex billing related to the over 23 complex electric and gas rates standard billing, regulatory processes and technical problems with a focus on improving operational effectiveness and excellence. The Lead Billing and Complex Rate Specialist has an in-depth knowledge and understanding of complex billing processes, inclusive of multi meter billing, interval data, MDMS, and the systems to support the tasks. Proactive monitoring is performed to identify potential concerns. This position is the Senior Subject Matter Expert (SME) for projects that impact Last Resort billing, Supplier billing and enhances other's billing SME's understanding of business processes and systems. #RIE #INDRIE

Responsibilities:

Lead analysis and solution to complex billing associated with multi meters, interval data, EDI, EGS processes and technical problems

Enhance other's understanding of “end-to-end” metering, rates, and billing processes

Review and create detailed documentation of business processes and the use of associated systems, inclusive of any manual calculations to validate billing determinants; Plan B for B-32 accounts and all other complex billing scenarios.

Monitor and analyze various system control reports, to determine root cause and resolution

Implement new controls

Support Billing Regulatory Projects as directed

Develop training and advise others

Perform account data repairs to allow system users to proceed with customer billings

Develop and maintain effective relationships with internal customers and other billing specialists and MDMS team.

1Prepare and deliver testimony for regulatory proceedings

Investigate and respond to inquiries from internal and external customers, i.e. Call Center, Business Accounts, and/or Suppliers.

Identify opportunities to use information technology to improve the efficiency and effectiveness of business processes.

Define requirements, prepare process flows, test and implement billing process and system improvement changes due to Regulatory orders or business process improvements to streamline processes and reduce billing costs.

Assist with business case preparation

Prepare clear, concise, comprehensive communications with minimal supervisory

input to internal (various departments) and external (EGS, PUC) stakeholders

Facilitate meetings and deliver presentations

Establish and maintain effective working relationships with all departments in PPL Electric Utilities as well as regulatory agencies and working teams (EDEWG, OCMO and PUC/BCS).

In-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.

Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers

May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

Qualifications:

Bachelor's Degree and 7 years of experience or an equivalent combination of education and experience on a year for year basis

PREFERRED QUALIFICATIONS

Bachelor’s degree in Business or MBA

Utility experience in the energy industry with a focus on the appropriate one of the following: Complex billing, MDMS, EDI, credit and collection, business operations and planning, customer service, regulatory and or finance.

Proficient in the use of Microsoft Office programs: Microsoft Word, PowerPoint, Outlook, and Excel.

Strong facilitation and presentation skills.

Excellent oral and written communication and interpersonal skills.

Ability to function efficiently and effectively in a fast-paced, dynamic team environment