Corrigan Mechanical Contractors Dispatcher

Position Description: Job Overview:

The primary function of the Dispatcher is to dispatch Service Technicians and/or Construction Crews daily for customer needs. Position requires having a strong understanding of the geographical areas, great communication, problem solving skills and attention to detail. This is a non-exempt position reporting to the Office Manager.

Essential Job Functions:

Handle high volume of service calls.

Able to prioritize service calls by importance.

Multi-task in a fast-paced environment.

Must work well under pressure and pay attention to detail.

Attention to data entry, updating information in a timely manner throughout the day.

Continuous communication with Service Technicians and/or Construction Crews to provide optimal routing.

Technical support; providing directions, changes in scheduling, etc.

Notify customers of delay in delivery schedule.

Regularly communicate with your manager relative to team productivity and efficiency for the purpose of recommending discipline, training, promotions, and terminations.

Monitor where all drivers are throughout the day. Be able to provide accurate ETA information upon request.

Required to be on-call, on a rotational basis, to cover emergency service requests.

Assist in closing service calls and invoicing.

Collect and review related paperwork and notes for completeness.

Perform general office tasks. (Faxing, scanning, typing, filing, etc.)

Able to handle high stress situations and frequent interruptions.

Operate in a constant state of alertness and safe manner.

Regular and reliable attendance and presence at work.

Demonstrate professionalism, be courteous and always be friendly to customers and co-workers.

Regular interaction with peers on-site, including face-to-face meetings and spontaneous meetings.

Follow company quality, safety, and environmental guidelines as well as Employee Handbook policies.

Other duties as assigned by management.

Qualifications / Experience / Education:

High School graduate or equivalent.

2+ years dispatching experience preferred.

Proven ability to develop creative solutions accurately and quickly.

Experience using internet maps and dispatch software.

Proficient using Microsoft Word and Excel and able to learn software for data entry and reports.

Must have attention to detail, planning and organizational skills.

Strong communication skills verbal and written.

Versatile and willing to adapt to a situation.

Communicate well through emails, over the phone, or face-to-face.

Good interpersonal skills.

Attention to detail including follow up and follow through.

Pass a pre-employment 7-year background check.

Additional Information: Corrigan Oil Co. - Who We Are:

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan Oil has expanded into a family of companies including Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions and Technical Environmental Services.

Corrigan Oil understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors and volunteers.

Benefits:

Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Medical, Dental & Vision Insurance.

Life Insurance. Short-Term Disability Coverage.

Vacation & Personal Time. Paid Holidays.

Annual Boot Allowance. Paid Uniforms. Safety Bonus.

401(k) Plan Company matches 50% up to 5% employee income.

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