Douglas Plumbing, Heating & Air Conditioning LLC

Parts and Dispatch Coordinator

LocationBoyds, MD
Job TypeFull-time
Salary$37,440-$49,920

About This Job


Position Summary:

The Parts & Dispatch Coordinator plays a key internal support role within our plumbing and HVAC team. This position is responsible for coordinating daily technician schedules, managing parts inventory, and ensuring that field crews are fully equipped and prepared to complete jobs efficiently. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced, service-driven environment.


Shift:

This is a 6:00am to 2:30pm shift (not including training hours)


Key Responsibilities:


Scheduling & Dispatch:

Coordinate and manage daily work schedules for service technicians

Prioritize jobs based on urgency, technician availability, and location
Communicate with technicians throughout the day to adjust schedules as needed
Ensure job tickets are accurate and complete before dispatching


Inventory Management:

Track parts and material usage to ensure proper stock levels

Receive, organize, and label inventory deliveries
Maintain clean and organized parts storage areas and vehicles
Coordinate with vendors to order and restock supplies as needed


Field Operations Support:

Prepare job packets including work orders, permits, and material lists
Assist technicians with locating parts or tools needed for specific jobs
Monitor equipment and tool check-outs/returns


Administrative Duties:

Update customer management and dispatching systems (e.g., ServiceTitan, Housecall Pro, etc.)

Record inventory movements and reconcile physical stock counts
Support office staff with other operational tasks as needed


Qualifications:

Previous experience in a scheduling, inventory, or office coordination role (HVAC/plumbing industry preferred)
Strong organizational and multitasking skills
Basic knowledge of HVAC/plumbing parts and terminology a plus
Comfortable using scheduling and inventory software
Clear communication and teamwork skills


What We Offer:

Competitive pay based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off
Employee Discount
Career growth opportunities within a growing company


Job Type: Full-time


Pay: $18.00 - $24.00 per hour


Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance


Schedule:


8 hour shift


Experience:

Office: 1 year (Preferred)


Ability to Commute:

Boyds, MD 20841 (Required)


Ability to Relocate:

Boyds, MD 20841: Relocate before starting work (Required)


Work Location: In person

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