Atlantic Refrigeration

CSR - Customer Service Representative

Delray Beach, FL

Full-time

$52,000-$62,400

About This Job

Overview:

Atlantic Refrigeration is seeking a full-time Customer Service Representative for our Call Center. In this role, you will play a crucial part in coordinating the activities of HVAC technicians, assisting customers, and ensuring that the company’s services are delivered efficiently and effectively. The position requires an energetic individual with excellent customer service skills who works well in a team environment.

What We Offer:

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$25.00 to $30.00 per hour base on experience

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Year-round work

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Full benefits package including health, vision, dental

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401(k) matching

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Paid time off and holidays

What You'll Do:

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Coordinating and dispatching HVAC technicians to customer locations

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Taking customer calls and scheduling appointments for HVAC services

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Communicating with technicians to ensure they have the necessary information and resources to complete their tasks

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Maintaining an accurate record of service calls, appointments, and customer information

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Providing customers with information about services, pricing, and scheduling

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Ensuring efficient routing of technicians to maximize productivity and minimize travel time

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Addressing and resolving customer complaints and issues in a timely and professional manner

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Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands

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Assisting in the preparation of reports related to job status, daily activities, and dispatched calls

What You'll Bring:

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Minimum 2-4 years of phone experience working with incoming calls

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Service Titan experiences a PLUS

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Excellent computer skills

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Knowledge of Outlook and Microsoft Word

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Self-motivated, team player, strong multi-tasking experience

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Air Conditioning phone experience is a plus.

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Must pass employment drug screening

Working at Atlantic Refrigeration:

Since 1962 Atlantic Refrigeration has prided itself on being the go-to company for all commercial and e-state home air conditioning and refrigeration. We are part of a large network of companies while maintaining a working environment that feels like your local family-owned air conditioning company. We are a fast-paced company that will challenge your organizational and skill set. What separates us from other AC companies is you will have access to a network of other managers that you will be able to work a long side with to improve overall production and ideas.

Atlantic Refrigeration maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

Atlantic Refrigeration provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Shift:

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Day shift

Ability to Commute:

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Delray Beach, FL 33445 (Preferred)

Ability to Relocate:

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Delray Beach, FL 33445: Relocate before starting work (Preferred)