Desktop Support Specialist

Position Summary

The Deskside Support Technician provides first-level technical support for end users in a professional office environment. This position focuses on desk-side troubleshooting, mobile device support, and peripheral equipment maintenance, including printers and scanners. The Technician will serve as the initial point of contact for technology-related issues and will escalate all complex or unresolved matters to the organization's Managed Service Provider (MSP) by defined procedures.

Essential Duties and Responsibilities

Required Qualifications

Preferred Qualifications

Physical Requirements

Work Environment

This position requires full-time, on-site presence in a professional office setting. The technician may be required to travel between floors or departments and must be able to respond to in-person support requests and scheduled service tasks.

Compensation and Benefits

Compensation will be commensurate with experience. Benefits, if applicable, will be discussed during the interview process