MGM Energy

Dispatch/ Scheduling Coordinator

LocationApple Valley, CA
Job TypeFull-time
Salary$35,360-$39,520

About This Job


The Company:

MGM Energy is a participating contractor for the Energy Saving Assistance Program. It is sponsored by Southern California Edison, Southern California Gas Company, Southwest Gas, and Bear Valley Electric. MGM Energy strives to provide quality work to all customers and is known for its excellent care to customers and employees.


Job Overview:

We are seeking a detail-oriented and organized Dispatch Scheduling Coordinator to join our team. The Dispatch Scheduling Coordinator plays a critical role within our organization and is responsible for ensuring a flawless transition in the whole appointment process between all involved areas. This role will be responsible for scheduling our Technicians, ensuring there is a correct work schedule, and providing accurate information to customers and team members. We are looking for a detail-oriented, compassionate, and organized individual with analytical skills and full dedication.


Responsibilities and Duties

Coordinate and schedule installation and service calls with customers.
Management and Scheduling software efficiently and accurately.
Communicate details effectively across customers, Technicians leadership, and administrative staff.
Proactively manage appointment changes, cancellations, and reschedulings, minimizing disruptions and optimizing production.
Collaborate effectively across departments and staff to maintain strict attention to detail and follow established procedures.
Provide administrative support to Technicians, including answering scheduling-related questions.
Ensuring accuracy and compliance with company policies.
Run accurate and timely departmental reports, which require basic computational skills.
Participate in team meetings and contribute to process improvement initiatives.
Handle multiple tasks simultaneously while remaining organized and calm.
Demonstrate kindness, courtesy, and patience in all interactions, even in challenging situations.
Answer emails and other written communication in a timely manner
Accurately inputting client information into the company database
Adhering to and implementing company policies and procedures


Requirements:

Excellent written/verbal communication
Excellent organization and planning
Exceptional project and personnel management skills
CRM experience is a plus
Flexibility and adaptability in a dynamic work environment
Spanish and English fluency required
1-2 years of experience
Pass Drug Test
Pass Seven-year background check


The Location:


Apple Valley, CA


Schedule:


Monday-Friday 8:00 am-5:00 pm Overtime as needed


Compensation:


$17.50-19.00 p/hr or depending on experience.


Job Type: Full-time

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or on basis of disability.


Job Type: Full-time


Pay: $17.50 - $19.00 per hour


Schedule:

8 hour shift
Monday to Friday
Morning shift


Experience:

Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)


Language:


Spanish (Required)


Work Location: In person


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