HVAC Customer Support Manager

Howdy!

Christmas Air is looking for a Call Center Manager who’s equal parts air traffic controller, chaos tamer, and people whisperer.

We’re a no-BS, high-performance crew that’s changing lives through the trades — and we need a fearless leader to run our office operations like a well-oiled machine. If you thrive in fast-paced environments, love building strong teams, and get a rush from hitting goals while keeping customers and techs happy — we want to meet you.

Who We Are:We’re a growing HVAC & Plumbing company serving Fort Worth and beyond. We care deeply about doing top-tier work, treating people right, and creating a workplace that doesn’t suck.

Our mission?Change lives through the trades. Create smiles. Do it every day.

Our values?Serve Others. Keep Promises. Be Owners. Have Fun.

About the Role:This isn’t just answering phones and managing calendars — you’ll be the captain of the call center ship. You’ll lead a team of CSRs and dispatchers, ensure daily operations run smoothly, and help set the standard for customer experience. If you’ve got leadership chops, service industry savvy, and a love for process and performance — keep reading.

What You’ll Be Doing:

What We’re Looking For:

Pay & Perks:

Hiring Process:

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

Shift:

•

8 hour shift

Work Location: In person