Zeeco, Inc.

IT Support Technician I

Tulsa, OK

Full-time

About This Job

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

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Act as primary customer contact for incoming technical issues

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Gather required information and log in ticketing system

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Implement known solutions from Helpdesk Support Center

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Processes common workflows

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Escalate incidents beyond tier 1 support

Education: A+ Certification Preferred

Experience: 1+ years of relevant work experience

Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service

Recommended Skills: Microsoft Office Proficiency, Naturally Organized

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IT Support Technician I

About This Job

Education: A+ Certification Preferred

Experience: 1+ years of relevant work experience

Recommended Skills: Microsoft Office Proficiency, Naturally Organized

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