Horizon Networks NZ

Service Administrator

LocationAvondale, AZ
Job TypeFull-time

About This Job


Avondale, New Zealand


Reference: 6724307

Fixed term, full-time position
Immediate start
Auckland based
Great team culture

Aquaheat Facility Services is a premier provider of facility maintenance services, being well funded and 100% New Zealand owned and operated, with over 70 years of history providing a comprehensive range of facility maintenance services to a selected range of local government, commercial, industrial and infrastructure customers throughout New Zealand. Our team provide HVAC Mechanical, Boiler, Gas, Plumbing, Drainage, Electrical and Carpentry services to a variety of major clients that range from the education and government sector to commercial buildings and state of the art facilities across the region.

Aquaheat Facility Services Limited, based in Avondale, is recruiting for a fixed-term Service Administrator/Coordinator to cover parental leave ending approximately end of January 2026.

Reporting to the Natiolnal Administration Manager, responsibilities for the role include:

Coordinate customer service calls/ requests, planned preventative maintenance programs and quoted works
Be a central point for receiving and responding to telephone calls, email requests and correspondence related to the provision of services
Carry out invoicing of all maintenance routines, reactive calls and quoted works, and provide assistance with accounts receivable, accounts payable and purchase orders.
Provide administration support in the utilisation of our ERP systems
Perform general administration functions
Working under high pressure and dealing with conflicting priorities.
Contributing to a professional, positive, friendly and supportive environment

To be successful a candidate will require the following qualifications and experience:

Relevant tertiary qualification or 3 to 5 years' experience in a service operation
Prior experience within a trade service or facilities management environment of service technicians in the field
Computerised Maintenance Management System knowledge is required with experience in Pronto being an advantage
Strong administration and accurate data entry experience
Customer service skills with effective communication and problem-solving skills
Planning ability - Ability to prioritise workload

We are looking for someone that has a positive attitude, is a quick learner, has a genuine belief in providing excellent customer service and is highly motivated with a "can do" attitude.

Aquaheat as part of the Horizon Energy Group takes pride in its commitment to the health and safety of all its stakeholders. It has well-developed processes and procedures in the principal areas of safety leadership, risk management and worker participation.

To support this, you will have, sound industry and product knowledge, be safety focused at all times, possess a high degree of initiative, able to think clearly under pressure and most of all be a team player.

Applicants must be legally entitled to work in New Zealand.

Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a pre-employment medical.


Applications close 28 February 2025


Applications Close: 28 Feb 2025

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