Aqua

Business Analyst (Field Services)

Bryn Mawr, PA

full_time

About This Job

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua?

We have a great opportunity for a Operations (Business) Analyst I based out of Bryn Mawr, PA. This role provides technical and analytical expertise, as well as troubleshoots issues and problems that arise. The analyst manages and monitors field operations utilizing various technology systems. Lastly, they research best practices and support developing solutions for the company’s operations.

Essential Duties

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Analyze operations-related data, including collecting, cleaning, and interpreting data to identify trends, patterns, and insights that support operational decision-making and improvement opportunities.

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Manage and maintain data systems, ensuring data accuracy, functionality, and accessibility.

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Clearly and concisely state problems, communicate data insights, findings, and recommendations to stakeholders through written reports, presentations, and verbal discussions to ensure understanding and informed decision-making

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Provide direct support to internal users on workload and resource planning. and assistance with data-related issues. Specifically, develop and utilize strong working knowledge and expertise in the company’s work order and asset management platforms and related mobile applications to support operations staff.

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Support dispatching and customer service functions using a deep understanding of customer services, call center and service order dispatch functions’ software and hardware operational needs.

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Work closely with operations, finance, regulatory, and IT teams to understand business needs and translate complex data into clear, actionable insights to department staff through to senior management

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Support the integration of new data sources and tools to enhance analytics capabilities including documenting business, technical and user requirements through to testing and implementation.

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Develop and lead training efforts for operations staff to support the effective use of the company’s enterprise asset management, work order management system, mobile applications, and other Aqua software.

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Take initiative in developing a training program meant to improve Operation’s understanding of the use of data systems, and data (in order to improve decision-making across the business).

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Support the operations performance management by identifying key metrics

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Create and maintain sustainable reporting that drives continuous improvement and operational excellence.

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Participates in cross-functional teams with management and other departments as needed, to evaluate business processes to identify trends, issues, risks, opportunities, potential solutions or enhancements.

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Works as a liaison between operations users and IT to review, analyze, and evaluate user needs and create systems solutions that support overall business strategies.

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Represents department and business operations on team projects.

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Performs other assignments as required.

Qualifications

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Bachelor’s degree is required with a preferred concentration in engineering, statistics, business, data science, GIS or another discipline.

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2-4 years of related experience.

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Must be proficient in Microsoft Office and PowerPoint applications. Strong use and knowledge of Excel.

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Knowledge of SQL preferred, but not required

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Understanding data visualization principles and best practices

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Knowledge and proficient use of SAP and ESRI GIS software is desirable, but not required.

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Must have good communication and organization skills

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Strong analytical and problem-solving skills

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Must be willing to travel up to 15% of time including overnight trips.

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Be curious, diligent, and open-minded

Knowledge, Skills And Abilities

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Strong working knowledge and expertise in the company’s field management and dispatch application, work order management system and supporting mobile platforms.

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Proficient in Microsoft Office, Power BI, and PowerPoint applications. Strong working knowledge of Excel

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Basic knowledge and proficiency in the use of ESRI GIS software desirable.

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Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal and external stakeholders

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Strong customer service skills

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Ability to work well under pressure

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Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment

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A team player able to work effectively in a team fostered multi-tasking environment

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To Maintain The Integrity Of The Recruitment Process And To Avoid Real Or Perceived Conflicts Of Interest Due To Employment And/or Assignment Of Family Members And Personal Referrals, Specific Guidelines Apply To The Hiring And Assignment Of These Individuals Including, But Not Limited To

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Family members cannot result in a supervisor/subordinate reporting relationship

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Family members cannot work in the same department.

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