Lead IT Technical Analyst

Symmetry Energy Solutions is a premier retail natural gas marketing, logistics and asset management company, supplying our customers with natural gas when and where they need it. We achieve this by working with natural gas producers, suppliers, and associated infrastructure owners to facilitate the efficient and economic supply of natural gas throughout the markets we serve. Symmetry is proud to provide innovative energy solutions and exceptional customer service to nearly 80,000 customers in 34 States, supplying nearly 1 trillion cubic feet of natural gas annually.

Symmetry is owned by Energy Capital Partners (ECP). Founded in 2005, ECP is a leading investor across energy transition, electrification and decarbonization infrastructure assets, including power generation, renewables and storage solutions, environmental infrastructure and sustainability, efficiency & reliability assets.

Symmetry’s vision is to be a trusted partner who delivers reliable and innovative energy solutions.

The Company’s core values are:

Acting with integrity. Symmetry believes in always doing the right thing for its customers, employees, and community.

Embracing diversity. Symmetry encourages and supports an inclusive and diverse culture where its employees are valued and empowered.

Providing quality customer service. Symmetry understands the needs of its customers and is committed to providing dependable quality service.

Operating as One Team. Symmetry commits to operating as One Team focusing on the needs of its customers and the overall success of the Company as a whole.

Striving for continuous improvement. Symmetry strives to be better today than it was yesterday.

Reporting to the User Support Manager, the Lead IT Technical Analyst will take ownership of user-facing technology systems and the backend infrastructure that supports those technologies within the company. This role will function as a day-to-day leader within the IT support team, providing technical expertise, mentorship, and guidance while ensuring the efficiency and reliability of IT operations. The Lead IT Technical Analyst will be expected to work independently, drive continuous improvement initiatives, and take a proactive approach in identifying and resolving technical challenges.

The primary job responsibilities will include managing and responding to user tickets, supporting telecom and video conference systems, imaging and deploying computers, and engineering network, Azure and other key systems. Additionally, the role will encompass onboarding new users, archiving terminated user data, optimizing IT processes, and spearheading initiatives to improve overall IT service delivery. The Lead IT Technical Analyst will be expected to serve as an escalation point for complex issues, collaborate with cross-functional teams, and ensure that IT services align with business needs.

Additional duties may include leading user training sessions, performing advanced performance troubleshooting, organizing and maintaining IT equipment storage, evaluating and implementing new systems and platforms, and championing best practices in cybersecurity and IT governance.

Great candidates will have extensive experience in IT support and engineering, a deep understanding of end-user compute environments, and a proven track record of leadership within IT operations. Strong communication skills, strategic thinking, and the ability to drive projects to completion with minimal supervision are essential. The ideal candidate will demonstrate a commitment to operational excellence and a proactive mindset in maintaining and improving IT services.

Qualifications

Education and Experience

Additional Knowledge, Skills, and Personal Characteristics

Work Environment

Symmetry Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need accommodation to complete the application, please email us at recruiting@symmetryenergy.com.