Getman Corporation

IT Support Specialist

Bangor, MI

Full-time

$52,000-$62,400

About This Job

POSITION: IT Support Specialist

LOCATION: Bangor, MI (Eligible 1- Day per week remote)

RATE: $25.00-$30.00 per hour

JOB SUMMARY:

Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs.

ESSENTIAL FUNCTIONS:

•

Image new computers for deployment and evaluate old computers for repurposing or recycling.

•

Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals.

•

Identify and resolve network/VOIP issues.

•

Configure and install application software and operating systems.

•

Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other platforms.

•

Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training.

•

Provide technical guidance to employees and create user-friendly documentation.

•

Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.

•

Support company phone systems and assist with mobile device management.

•

Collaborate with other Information Technology staff on various projects.

•

Perform all other duties as assigned.

EDUCATION AND EXPERIENCE:

•

Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.

•

Microsoft, Cisco, Linux, or similar certification is a plus.

SKILLS, TALENTS AND/OR CHARACTERISTICS

•

Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

•

Hands-on experience with Windows/Linux OS environments

•

Good understanding of computer systems, mobile devices and other tech products

•

Ability to diagnose and troubleshoot basic technical issues

•

Familiarity with remote desktop applications and help desk software

•

Excellent problem-solving and communication skills

•

Ability to provide step-by-step technical help, both written and verbal

•

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

IND123

Similar Jobs

Surveillance Coordinator

Technical anlayst