Utility Billing and Payment Analyst

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a detail-oriented, Utility, Billing and Payment Analyst to manage and optimize utility billing, payments, and customer account processes using Oracle Customer Cloud Service (CCS). This role requires expertise in utility billing systems, financial reconciliation, and analytical skills to ensure accurate invoicing, efficient payment processing, and compliance with industry regulations. If you have experience with Oracle CCS and a passion for improving utility billing and payment processes, we encourage you to apply!

JOB DUTIES/RESPONSIBILITIES

Billing & Payment Operations:

Customer Account Management:

Compliance & Reporting:

Process Improvement & System Enhancements:

MINIMUM REQUIREMENTS

Minimum education required of the position

Minimum experience required of the position

Minimum knowledge, skills and abilities preferred of the position

Preferred Qualifications:

Any certificates, licenses, etc. required for the position

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None

Work Environment:

About Delta Utilities

Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly

600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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