Service Manager
Fergus, ON
Full-timeAbout This Job
Position Overview:
We are seeking a highly skilled and motivated Service Manager to lead the service team within our CHP division. This role requires a leader with strong technical expertise in CHP/Power Generation systems, excellent customer service skills, and the ability to manage a team of technicians. You will be responsible for ensuring high-quality service delivery, meeting customer expectations, and maintaining the performance of CHP systems.
Key Responsibilities:
•
Lead and manage the day-to-day operations of the service department, including overseeing a team of technicians and service staff.
•
Coordinate and schedule service activities, ensuring efficient utilization of resources and timely completion of projects.
•
Work with Technical supervisor to provide technical guidance and support to service technicians, ensuring the highest standards of safety and quality in all tasks.
•
Following OEM developed maintenance schedules for CHP systems, ensuring optimal system performance and reliability.
•
Work closely with customers to understand their needs, address concerns, and ensure customer satisfaction.
•
Maintain accurate service records, reports, and documentation of maintenance and repair activities.
•
Monitor Key Performance Indicators (KPIs) to assess the performance of service operations.
•
Ensure compliance with health and safety regulations and industry standards.
•
Collaborate with the sales and project teams to identify opportunities for service upgrades, expansions, and system optimizations.
•
Prepare and manage service budgets, ensuring cost-effective operations.
•
Provide ongoing training and development for the service team.
· Proactively manages and maintains a 6 month forecast for upcoming work and ensures the required parts and tools are available to service 2G Canada’s customers.
· Manage and review the daily field service reports, expenses, mileage etc. of the Service technicians.
•
Provides regular feedback and support to the Operations Manager ensuring operations are met in accordance with company policies and procedures.
•
Provide daily communication with the service team and maintain a weekly service team meeting
•
Create parts and service estimates for customers
•
Responsible for opening service orders, reviewing and closing monthly – ensuring WIP is at a minimum. (work with Operations Manager)
•
Oversee warranty claims and ensure accuracy and completed per HQ protocols
Job Type: Full-time
Pay: $75,000.00-$85,000.00 per year
Schedule:
•Monday to Friday
Monday to Friday
Work Location: In person
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